Terms of service

1About these terms

These terms are an agreement between you and PN & CPS Technology Ltd ("we", "us"). They cover the Command Center desktop app, your Command Center account, the account pages on this website and, on Team and Enterprise plans, the Team Hub (together, "the Service").

Command Center is in early access. Accounts, paid plans and the hosted Team Hub are not open yet. The parts of these terms about them apply once they open, and no one is charged before then.

You accept these terms when you create an account, buy a plan or use the app. If you use the Service for a company, you accept them on that company's behalf and confirm you are allowed to do so; "you" then means the company.

Some parts apply differently depending on who you are. Where a section says "if you are a consumer", it applies to individuals using the Service mainly outside their trade, business or profession. Nothing in these terms takes away rights you have by law as a consumer.

Our Privacy policy explains how we handle personal data. Business customers who need it can rely on our Data processing agreement, which forms part of these terms.

2Your account

• You must be at least 18 years old to create an account.
• Give us accurate details and keep them up to date, especially your email address, because that is where we send notices about your plan.
• Keep your password and sign-in links to yourself. You are responsible for what happens under your account until you tell us it has been compromised, through the contact form with the topic set to Security.
• An account belongs to one person. On a Team or Enterprise plan, each person who uses the app needs their own account.

3Plans and members

The plans, what each includes and their current prices are listed on the pricing page. Today they are Solo, Pro, Team (one price for the team) and Enterprise (a custom quote from our sales team).

You can move to a higher plan at any time; we charge the difference for the rest of the current period straight away. A move to a lower plan takes effect at the start of your next billing period.

Enterprise plans may come with an order form. If an order form and these terms differ, the order form applies for that customer.

4Prices, billing and taxes

Free trial. When accounts open, Solo, Pro and Team will start with a 14-day free trial of the full plan. We will not charge you before day 14. Unless you cancel before day 14, the trial will convert to the plan you chose, monthly or yearly, and the first payment will be taken. We will email you a reminder 3 days before the trial ends.

• Plans are billed in advance, monthly or yearly, in pounds sterling (GBP) unless your order form says otherwise. Yearly plans cost ten times the monthly price.
• No payments are taken yet. Paid plans will be billed through a payment provider that we name here before billing starts. We do not see or store your full card number.
• Prices on the pricing page exclude VAT and other sales taxes. Where tax applies, we add it to the invoice. When accounts open, business customers will be able to add a VAT number to their account.
• If a payment fails, we retry it and email you. If it is still unpaid 14 days later, we may move the account to read-only until it is paid. Your sessions and files stay on your PC either way.
• We may change our prices. We tell you at least 30 days before a new price applies to you, and it applies from your next renewal. If you do not want to pay the new price, you can cancel before then.
• Model usage is not included in any plan. Anthropic bills you directly for model usage on your own API key (see section 7).

Invoices and billing questions: use the contact form and choose Billing.

5Cancelling and refunds

When accounts open, you will be able to cancel at any time from your account. Your plan stays active until the end of the period you have paid for and then does not renew. We do not refund the unused part of a period, except where these terms or the law say otherwise.

If you are a consumer: your 14-day right to cancel

Where consumer law gives you a 14-day right to cancel, you can cancel a new subscription within 14 days of buying it and get a full refund. Because the app is digital content, we will ask you, when you buy, to agree that the download can start straight away and to confirm you understand that you lose the right to cancel once it does. If you did not give that agreement, or if the app does not work as described, tell us through the contact form (topic Billing) within 14 days and we will refund you.

If we end the Service

If we stop offering Command Center, or end your plan for a reason that is not your fault, we refund the unused part of any period you have paid for.

6Your licence to use Command Center

While your plan is active, we give you a personal, non-exclusive, non-transferable licence to install and use the app on the number of devices your plan allows, for your own work or your organisation's internal work.

You may not:

• resell, rent or sublicense the app, or offer it to others as a hosted service;
• copy, decompile or reverse engineer the app, except where the law allows it and only to the extent it allows;
• remove or bypass licence checks, member limits or the security features of the app;
• use the app to build a competing product by copying its design or code.

When accounts open, the app will check your plan with our servers from time to time. If it cannot reach us, it will keep working for a grace period so a short network outage does not stop your work.

7Your Anthropic API key and model usage

Command Center runs Claude Code sessions with your own Anthropic API key, which you add in the app under Settings, then Accounts. This has three consequences, and we want them to be clear:

1. You contract with Anthropic directly. Your use of Anthropic's models is governed by the terms you accepted with Anthropic, and Anthropic bills you for that usage. We are not a party to that agreement and we are not Anthropic's reseller or agent.
2. Your key stays on your device. The app stores it encrypted with your Windows account and sends it only to Anthropic, from your machine, when a session makes a model request. We never receive it, and we will never ask you for it.
3. We are not responsible for Anthropic's service. If Anthropic's API is unavailable, changes its models, limits your usage or charges you, that is between you and Anthropic. The usage figures in the app are estimates to help you plan; Anthropic's own billing is the record.

Command Center is built on the Claude Agent SDK and works with Claude Code. Anthropic and Claude are trademarks of Anthropic, PBC. PN & CPS Technology Ltd is not affiliated with or endorsed by Anthropic.

8Your work and your machines

Command Center is local first. Your code, transcripts, reports and files stay on the machines you run the app on. You own your inputs and everything your sessions produce, as far as we are concerned; we claim no rights in them.

Agents act on your machine with the permissions you give them. Checkpoints, collision warnings and the audit gate help you stay in control, but they are aids to your judgement. You remain responsible for reviewing what an agent proposes before you approve it, for what you run, and for keeping backups of anything you care about.

Phone remote pairing works over your own private network. You are responsible for the security of that network and of the devices you pair.

9Acceptable use

Do not use the Service to:

• break the law, or help anyone else break it;
• break Anthropic's usage policies or the terms of any other service your agents use;
• access systems, accounts or data you are not authorised to access;
• send spam, malware or anything designed to harm people, networks or devices;
• overload, probe or attack our servers, other than through our responsible disclosure process on the security page;
• share your account, or put more people on a plan than it covers.

If we have good reason to believe you are breaking this section, we may suspend the affected account as described in section 17.

10Team plans and the Team Hub

On a Team or Enterprise plan, the person who buys the plan, or someone they appoint, is the admin. Admins invite and remove members, manage members and pay for the plan. Members agree to these terms when they accept an invitation.

The Team Hub shares sessions between members: sessions a member runs for a company the team shares are uploaded to the Hub automatically. When accounts open, we will host the Hub on the Team plan; a Hub you host yourself on Enterprise is planned. Before upload, the app replaces secrets it recognises in the transcript, such as API keys and tokens. Redaction lowers the risk of a leak, but no automatic filter catches everything, so members should keep secrets they cannot afford to expose out of sessions for a shared company.

For content in a Hub we host, your organisation is the controller and we are the processor, under our Data processing agreement.

11Updates, availability and support

• We release updates to the app regularly and list them on the changelog. Some updates may be needed to keep using the Service, for example for security fixes.
• We may change or remove features. If we remove a feature that is a main part of your plan, we tell you at least 30 days before, and you can cancel and get a refund for the unused part of your period.
• Once they open, we will aim to keep the account service and the hosted Team Hub available at all times, but we do not promise uninterrupted service unless an Enterprise order form says so.
• Support is through the contact form (topic Support), and we reply by email. We aim to reply within one business day (Monday to Friday, excluding public holidays).

12Other software you use with it

The app works with software and services from other companies, such as Claude Code, Git, Windows and Tailscale. We do not control them and are not responsible for them. Your use of them is governed by their own terms.

The app includes open source components. Their licences are included with the app, and they apply to those components.

13Our intellectual property and your feedback

We own the app, this website, the Command Center name and logo, and everything else we provide, apart from open source components and your own work. These terms do not give you any rights in them other than the licence in section 6.

If you send us ideas or suggestions, we may use them to improve the Service without paying you or crediting you. We will not name you or your company publicly without your permission.

14Confidentiality

If either of us shares non-public business information with the other in connection with the Service, such as Enterprise pricing, security documentation or details of a support case, the receiving side keeps it confidential and uses it only for the purpose it was shared for. This does not cover information that is already public, that the receiving side already had, or that it must disclose by law.

15Warranties

We will provide the Service with reasonable care and skill, and the app will work materially as described on this website and in the changelog.

AI agents can be wrong. The models your sessions use are provided by Anthropic, and their output may be incorrect, incomplete or unsuitable. Apart from what this section says, and except where the law does not allow us to exclude them, we do not give any other warranties about the Service or about what your sessions produce.

If you are a consumer, you also have legal rights under the consumer law that applies to you, for example that digital content must be as described, fit for purpose and of satisfactory quality. Nothing in these terms affects those rights.

16Liability

Nothing in these terms limits liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for anything else that cannot be limited by law.

If you are a business customer:

• neither of us is liable for loss of profits, revenue, business, goodwill or data, or for indirect or consequential loss;
• our total liability to you in any 12-month period is limited to the fees you paid us for the Service in that period;
• we are not liable for actions an agent takes on your machine after you approved them, or for charges Anthropic makes for model usage.

If you are a consumer: we are responsible for loss or damage you suffer that is a foreseeable result of our breaking these terms or failing to use reasonable care and skill. We are not responsible for loss that was not foreseeable, or for business losses. If digital content we supply damages a device or other digital content of yours because we did not use reasonable care and skill, we will repair the damage or pay you compensation.

17Suspension and termination

You can end this agreement at any time by cancelling your plan and deleting your account. Once accounts open you will be able to do both from your account; until then, use the contact form and choose Legal.

We may suspend or end your account if you seriously or repeatedly break these terms, if you do not pay, or if we must do so by law. Where it is reasonable, we tell you first and give you a chance to fix the problem. If the account is ended, the app stops accepting new sessions on your devices, but your local files, transcripts and reports remain yours and stay where they are.

Sections 7, 8, 13, 14, 16 and 19 continue after the agreement ends.

18Changes to these terms

We may update these terms, for example when we add features or when the law changes. For changes that affect you materially, we email you at least 30 days before they apply. If you do not agree, you can cancel before the change takes effect and we refund any unused period. Smaller changes, such as clarifications, apply when we publish them here. The date at the top of this page shows the current version.

19Law and disputes

The law that governs these terms will be stated here once the company registration details are published.

If you are a consumer, you can also bring proceedings in the courts of the place where you live.

Before going to court, please tell us through the contact form (topic Legal). Most problems are solved faster that way.

20Notices and contact

We send notices to the email address on your account. You can send notices through the contact form with the topic set to Legal, or write to PN & CPS Technology Ltd at info@pncpstechnology.com or 20 Swan Street, Manchester, M4 5JW, United Kingdom.

If any part of these terms is found unenforceable, the rest still applies. If we do not enforce a right straight away, we can still enforce it later. You may not transfer this agreement without our written consent; we may transfer it to a company that takes over the Service, and we will tell you if we do. Nobody other than you and us has rights under these terms.